I am a dependable and goal-oriented Cloud Solutions Specialist, skilled in IT support, Cloud Technology, System Administration, and Active Directory. Expertise in deploying and maintaining operating systems in addition to providing technical solutions through high-quality service.
Responsible for installing OnBase solutions on AWS, based on defined standards/policies using both manual and automated deployment methods on Octopus Deploy while ensuring customer satisfaction. Experience with Internet Information Services (IIS), Networks, Windows OS, SQL DB, PC hardware, and Active Directory.
Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. Provided support in the implementation and installation of hardware and software components. Used service now for incident reports/tickets, change management and request management. Installed and configured VMS with various Windows Operating Systems.
Streamline the communication channel by overseeing the CCCC helpline by explaining, clarifying, and instructing university personnel, students, external agencies, and the public to resolve problems/providing reference assistance. Manage data entry process in the Colleague ERP System, resulting in efficient control over student data.
Trained and supervised 20+ new employees to improve their performance, resulting in increased efficiency and effectiveness in the organization. Verified 100% accuracy by compiling nightly sales numbers and profits, configuring employee tips, assuring accurate accounting for the daily books and accounting for all cash and credit card profits.
Supervised the administrative section by giving simple direction, resulting in 100% mission accomplishment. Identified the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
